The FirstOntario Center wants everyone to have a great time whilst enjoying the events held on its site. To ensure everyone’s safety and to create the best environment for a fantastic time, there are some house rules that are implemented to avoid conflict or issues.

We’ve put together a list of common practices the venue has. Some rules may differ slightly depending on the event due to their management, but if you have questions or need clarifications contact The FirstOntario Center where the team will be happy to help.

Our guidelines are here to give you the gist of the big dos and don’ts so you can enjoy your time at The FirstOntario Center as much as possible.


Please arrive at least 30 minutes prior to the start of the event to allow time for the check-in process and be ready to present your valid tickets for entry. These can be in digital or printed format.

Expect searches to be carried out as a part of The FirstOntario Center’s security protocols and check out the prohibited items list below to ensure you don’t take in any items that aren’t allowed.

Please note that admission rules can vary depending on the performer or type of event – we kindly ask that you make yourself aware of the specific event’s policies.


The use of film and digital cameras is regulated by the promoters of each event, however a good rule of thumb to apply to all events held at The FirstOntario Center is – no professional cameras with a detachable/interchangeable lens of any size/type whether it is a film or digital camera or recording equipment.
Of course, everyone wants to take some pics to have as memories, but we strongly recommend checking what the camera policies are for the event you’re attending as these are at the discretion of the event organizer and can vary.


Food and drink purchased out of the venue may not be brought in.

If you have dietary or medical concerns with food, we recommend calling the Guest Services Manager at 905-546-3100 or talking to an event staff upon entry to the venue.
Alcohol can be served to anyone aged 19 or older but bring your IDs to show proof of age. There is a limit of two drinks per purchase and the venue reserves the right to deny purchase of alcoholic beverages.

Be aware that the alcohol policy may vary from event to event, so make yourselves aware of any changes. Everyone attending The FirstOntario Center wants to have a great time, so please be responsible with alcohol consumption.


To streamline the entry process and maintain a secure environment, The FirstOntario Center has a purse/bag policy with a size restriction. Bags/Purses can be no larger than 12″ x 8″ x 6″ (30 cm x 20 cm x 15 cm) to be allowed into the venue. We also advise visitors to expect bag searches as part of the security protocol.


All of the building, including restaurant/bar areas and suites, is a smoke-free site and prohibits the use of electronic cigarettes within the building.
A re-entry system is available for smokers during all events across from Section 101. However, the location is subject to change, so check with the Guest Relations desk to clarify on the day where you need to go as exiting through a door that isn’t a designated smoking area/exit will result in no re-entry.


Animals are prohibited from entering the venue unless it is a Certified Service Animal wearing a service vest.
We advise to make it clear if your animal requires a seat or not when purchasing your tickets from Ticket Squeeze and to directly contact The FirstOntario Center if you have any requirements or questions about your Service Animal attending the event with you.


We’ve included a list of prohibited items at the FirstOntario Center to ensure no mishaps or misunderstanding takes place before you visit. It’s important to note that items may vary depending on the performer or event, and some items may be added or excluded in the list. We recommend, if in doubt, leave it out.

However, we also understand that sometimes clarity is needed in specific situations, so if you’re unsure we advise contacting the customer service for the most current information regarding prohibited items.

The list of prohibited items at the FirstOntario Center includes, but is not limited to:

  • Aerosol Cans
  • Alcohol
  • Animals (unless it is a Certified Service Animal)
  • Illegal Drugs
  • Backpacks
  • Beach Balls
  • Helium Balloons or Other Inflatables
  • Glass, Plastic, or Metal Containers
  • Lasers or Laser Pointers
  • Skateboards, Roller Blades or Roller Shoes
  • Sticks or Clubs (Including Signs or Banners Attached to Sticks), and Weapons of any kind.

Most importantly: Be respectful of those around you and enjoy the show!

For more information on FirstOntario Centre and to read about this venues history, check out the FirstOntario Centre information page.